Effective Date: January 1, 2024

Last Updated: December 24, 2025

This page explains how MELD Community Inc. (“MELD,” “we,” “us”) handles privacy, website use, programs, payments, and required disclosures for www.MELD.community (the “Site”) and related services.

1) Who We Are

Company: MELD Community Inc.

Contact (general/privacy): info@meld.community

Support (programs/billing): support@meld.community

Mailing Address: 356 Providence Mine Rd. #C, Nevada City, CA 95959, USA

2) Privacy Notice

2.1 Information We Collect

Information you provide

• Contact details (name, email, phone)
• Account details (login, profile details, preferences)
• Purchases (billing contact info, transaction details, receipts)
• Program participation info (intake forms you submit, attendance, communications)

Information collected automatically

• Device and usage data (IP address, browser type, pages viewed, approximate location from IP, referral URLs)
• Cookies and similar technologies (see Cookies section)

Payments

• Payments are processed by third-party processors (e.g., Stripe, PayPal). We do not store full credit card numbers on our servers.

2.2 How We Use Information

We use information to:

• Provide the Site, programs, and customer support
• Process purchases and send transactional messages
• Send newsletters/updates (you can opt out any time)
• Improve site performance, content, and offerings
• Maintain safety, prevent fraud, and enforce policies
• Comply with legal obligations

2.3 Legal Bases (for EEA/UK visitors)

Where GDPR/UK GDPR applies, we typically rely on:

• Contract (to deliver what you request/purchase)
• Consent (e.g., certain cookies/marketing where required)
• Legitimate interests (site security, basic analytics, improvement)
• Legal obligations (tax, accounting, regulatory requirements)

GDPR requires clear notice of what’s collected, why, retention, rights, and complaint options.

2.4 Sharing of Information (No Sale of Your Data)

We do not sell your personal information. We may share information with:

• Vendors/Service Providers who help us run operations (hosting, email delivery, analytics, payment processing)
• Legal/Compliance when required to respond to lawful requests, protect rights, or prevent harm
• Business transfers (if MELD merges, reorganizes, or sells assets, data may transfer subject to this policy)

2.5 Data Retention

We keep personal information only as long as needed for:

• The purposes described above
• Legal, tax, accounting, and security requirements

When possible, we delete or de-identify information.

2.6 Security

We use reasonable administrative, technical, and organizational safeguards (e.g., encryption in transit via HTTPS). No method of transmission or storage is 100% secure; you use the Site at your own risk.

2.7 Your Privacy Rights

United States (State Privacy Laws)

Depending on where you live and whether MELD is legally “covered” for a given law, you may have rights to:

• Access/know what personal data we have
• Correct inaccuracies
• Delete certain data (with legal exceptions)
• Opt out of certain data uses (including targeted advertising)
• Appeal certain decisions (in some states)

California (CCPA/CPRA)

California residents may have rights including opt-out of “sale” or “sharing” (as legally defined) and businesses must honor opt-out signals like Global Privacy Control where applicable.

Colorado (CPA)

Colorado requires honoring a universal opt-out mechanism for targeted advertising (effective July 1, 2024) for covered entities.

EEA/UK (GDPR/UK GDPR)

You may have rights to access, correct, delete, restrict, object, and data portability, plus the right to lodge a complaint with a supervisory authority.

How to submit a request

Email info@meld.community with the subject line: “Privacy Request”.

We may verify your identity before responding. We do not discriminate for exercising privacy rights.

2.8 “Do Not Sell or Share” and Targeted Advertising

If MELD engages in cross-context behavioral advertising as defined by certain laws, you can opt out where required. California requires honoring opt-out requests and (where applicable) browser-based signals like Global Privacy Control.

3) Cookies and Tracking

We use cookies and similar technologies for:

• Strictly necessary (security, logins, core site functions)
• Preferences (remember settings)
• Analytics (understand site performance)
• Advertising/marketing (where used)

Your choices

• Use browser controls to block/delete cookies (may break site features)
• Where required, manage preferences via our cookie banner/consent tool (if enabled)
• Where applicable, use Global Privacy Control signals (see privacy rights above)

4) AI Tools Notice (Including ChatGPT)

We may use AI tools to help with internal planning, drafting content, organizing resources, and assisting customer support.

• AI is used to support our work, not replace professional judgment.
• Do not submit highly sensitive personal data unless you want it processed for support/program delivery.
• If you need medical, psychiatric, or legal advice, consult a licensed professional (see Disclaimers).

5) Terms of Use

5.1 Eligibility

The Site and most MELD offerings are intended for adults. You must be 18+ to purchase or participate unless a specific offering clearly states otherwise.

5.2 Acceptable Use

You agree not to:

• Break laws or violate others’ rights
• Attempt unauthorized access, scraping, or interference
• Upload malware or harmful code
• Harass, threaten, or dox others
• Misrepresent your identity or affiliation

5.3 Accounts

If you create an account, you’re responsible for:

• Keeping credentials confidential
• All activity under your account

We may suspend or terminate accounts that violate these Terms or endanger the community.

5.4 Community Guidelines (Programs, Groups, Comments)

MELD expects:

• Respectful communication and good-faith participation
• No hate speech or targeted harassment
• No unsolicited sales/self-promotion without written permission
• Confidentiality: treat what you hear in groups as private

Important: We cannot guarantee confidentiality by other participants; participation includes this risk.

5.5 Intellectual Property

All Site content and program materials are owned by MELD or licensors and protected by copyright/trademark laws. You may not copy, record, reproduce, resell, or distribute without written permission.

5.6 External Links

We may link to third-party sites. We are not responsible for their content, policies, or practices.

5.7 Changes

We may update this page and our policies. Continued use after updates means you accept the revised terms.

6) Medical, Mental Health, and Educational Disclaimers

MELD provides education, coaching, and experiential personal development—not medical care or psychotherapy unless explicitly stated in writing for a specific offering.

• Nothing on the Site is medical/mental health diagnosis or treatment.
• Facilitators/coaches are not acting as your licensed clinician unless clearly stated.
• If you are in crisis or at risk of harm, contact local emergency services immediately.

Assumption of risk

Somatic and emotional practices can bring up strong feelings. You participate voluntarily and are responsible for your own wellbeing, including seeking professional support when needed.

7) Payments, Refunds, and Cancellations

Unless a specific checkout page or program agreement states different terms, the default policy is:

7.1 Coaching and Group Programs

• Cancel more than 7 days before start: full refund minus $50 admin fee
• Cancel within 7 days of start: 50% refund
• After program begins: no refund

7.2 Retreats and Special Events

• Event pages control (especially for deposits, lodging commitments, and travel).
• Unless explicitly stated otherwise: deposits are non-refundable.

To request a refund/cancellation: support@meld.community

8) Affiliate and Advertising Disclosures (FTC)

Some links may be affiliate links, meaning MELD may earn a commission at no extra cost to you. We aim to disclose material connections clearly, consistent with FTC guidance.

9) DMCA Copyright Policy

If you believe content on the Site infringes your copyright, email info@meld.community with:

• Your signature (physical or electronic)
• Identification of the copyrighted work
• The exact URL(s) of the allegedly infringing material
• Your contact information
• A good-faith statement and an accuracy statement under penalty of perjury

If you believe your material was removed by mistake, you may submit a counter-notice with the information required by the DMCA.

10) Accessibility Statement

We aim to make MELD.community accessible and are working toward conformance with WCAG 2.1 principles. If you encounter a barrier, email info@meld.community and describe:

• The page URL
• The issue you experienced
• Your preferred fix/workaround (if any)

11) Dispute Resolution and Governing Law

11.1 Informal Resolution First

Before filing a legal claim, email info@meld.community with a brief description and the outcome you want. We’ll try to resolve it informally.

11.2 Governing Law

These Terms are governed by Delaware law (without regard to conflict-of-law principles).

If mandatory consumer protections in your state/country apply, those protections still apply.

11.3 Venue

Unless required otherwise by applicable law, disputes will be brought in state or federal courts with appropriate jurisdiction.

12) Contact

Privacy requests: info@meld.community (Subject: “Privacy Request”)

Support/billing: support@meld.community

Mailing Address: 356 Providence Mine Rd. #C, Nevada City, CA 95959, USA

California Privacy Notice

For California Residents (CCPA as amended by CPRA)

Effective Date: January 1, 2024

Last Updated: December 24, 2025

This California Privacy Notice supplements the MELD Legal Center page and applies only to “consumers” who reside in California, as defined by California law.

1) What This Notice Covers

This notice explains:

• What personal information MELD collects and why
• Whether we “sell” or “share” personal information (as those terms are defined by California law)
• Your California privacy rights and how to exercise them

2) Categories of Personal Information We Collect

Depending on how you use our Site and services, we may collect the following categories:

• Identifiers: name, email, phone number, account login, IP address
• Commercial information: purchases, payment status, transaction history (payment details are handled by payment processors)
• Internet or network activity: pages viewed, clicks, device/browser info, approximate location from IP, cookie identifiers
• Geolocation data: approximate location inferred from IP (we do not need precise geolocation for basic website use)
• Audio/visual (if you provide it): recordings or images you upload or share in support contexts or certain programs
• Inferences: preferences or interests derived from site activity (e.g., what topics you view)

3) Sensitive Personal Information

California law defines “sensitive personal information” (SPI) to include items such as account log-in credentials, financial account numbers with access codes, and precise geolocation (among other categories).

MELD policy: We do not use SPI to infer characteristics about you. If SPI is collected, we use it only as needed to provide services, secure accounts, and comply with law.

4) Sources of Personal Information

We collect personal information from:

• You (forms, purchases, account creation, emails)
• Your device/browser (cookies and automatic logging)
• Service providers (e.g., payment confirmation, email delivery metrics, basic analytics)

5) Why We Collect and Use Personal Information

We use personal information for these business purposes:

• Provide the Site and deliver programs/services you request
• Process payments and send receipts/transaction messages
• Provide customer support and respond to inquiries
• Improve site performance and understand what content is useful
• Security, fraud prevention, and enforcing our policies
• Legal compliance (tax, accounting, responding to lawful requests)

6) Do We “Sell” or “Share” Personal Information?

• We do not sell personal information for money.
• We may “share” certain information for cross-context behavioral advertising if we use ad/marketing tools that operate that way (for example, certain advertising cookies). Under California law, that can count as “sharing” even when no money changes hands.

If MELD is not running those tools, then we do not “share” in that sense. Either way, California residents can opt out.

7) Your California Privacy Rights

Subject to legal exceptions, California residents may have the right to:

• Know / Access: request the categories and specific pieces of personal information we have collected about you
• Delete: request deletion of personal information
• Correct: request correction of inaccurate personal information
• Opt Out of Sale/Sharing: direct us to stop selling or sharing your personal information (as defined by law)
• Limit Use of Sensitive PI: where applicable under CPRA
• Non-Discrimination: you won’t be treated unfairly for exercising your rights

8) How to Opt Out (Do Not Sell or Share)

You can opt out in either of these ways:

1. Use the footer link: “Do Not Sell or Share My Personal Information” (recommended)
2. Global Privacy Control (GPC): If your browser/device sends a GPC signal, California requires covered businesses to treat it as a valid opt-out request.

9) How to Submit a California Privacy Request

Email: info@meld.community

Subject line: “California Privacy Request”

Please include:

• Your full name
• The email address you used with MELD
• The request type (Access / Delete / Correct / Opt Out / Limit SPI)

We may need to verify your identity before completing certain requests.

10) Authorized Agents

You may designate an authorized agent to make a request on your behalf. We may require proof of authorization and may also verify your identity directly.

11) Minors

MELD services are intended for adults. If we learn we collected personal information from someone under 16 in a context covered by California rules, we will take appropriate steps consistent with applicable law.

12) Updates to This Notice

We may update this notice from time to time. The “Last Updated” date above reflects the most recent revision.